Do you have a question about your order?

Our team is happy to help and will typically respond within 24 hours.

You can also check our FAQ below. You might find the answer to your question right away.

FREQUENTLY ASKED QUESTIONS

No, we offer free delivery on all orders.

Delivery usually takes 7 to 12 business days.

Orders are generally processed within 1 to 3 business days.

Yes, we also ship internationally. Delivery times may vary depending on the destination country.

Modifications are only possible as long as your order has not been dispatched yet.

Please contact us as soon as possible if you need to make any changes.

Our orders are processed automatically. Therefore, a cancellation is only possible before the order is dispatched.

Please contact us immediately if you wish to cancel.

You can track your order using the tracking link provided in your dispatch confirmation email.

If you haven't received this email, please check your spam folder or contact us.

Please contact us immediately and send us photos of the damaged item so we can find a solution for you as quickly as possible.

Yes, we offer a 30-day return policy from the day you receive your order.

Please note that return shipping costs are covered by the customer.

To register a return, please use our contact form.

Please provide the following details:

  • Order number
  • Reason for the return
  • Photos of the product (if the item is damaged)

Once your return is registered, we will send you the necessary instructions along with the return address.

Yes, exchanges for a different size or colour are possible subject to availability.

Please contact us if you would like an exchange.

CONTACT US

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