Terms and Conditions

ARTICLE 1 – DEFINITIONS

In these general terms and conditions, the following definitions apply:

  • Cancellation period: the period within which the consumer can exercise their legal right to cancel.
  • Consumer: a natural person who is not acting in the course of their trade, business, craft, or profession and who enters into a distance contract with the entrepreneur.
  • Continuing performance contract: a distance contract relating to a series of products or services, the obligations of which are spread over a specific period.
  • Right to cancel: the legal right of the consumer to cancel and withdraw from the contract within 14 days, without giving any reason.
  • Entrepreneur: the natural or legal person who offers products or services to consumers at a distance.
  • Distance contract: a contract concluded between the entrepreneur and the consumer solely through the use of one or more techniques for distance communication.
  • CESOP: the European Union's Central Electronic System of Payment information, intended for the monitoring of payment service providers.

ARTICLE 2 – COMPANY INFORMATION

Company name: HB Brands
Company address: Elzenlaan 8; 3741 CD Baarn; Netherlands
Chamber of Commerce (KvK, Netherlands): 42080548
VAT number: NL869616717B01
Customer service email: support@velorfootwear.co.uk

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. Before the contract is concluded, these conditions will be made available to the consumer in an appropriate manner.

ARTICLE 4 – THE OFFER

All offers are non-binding. The entrepreneur reserves the right to modify or withdraw its offers.

The offer contains a complete and clear description of the products offered, as well as the total cost, including shipping costs and any potential additional charges.

ARTICLE 5 – THE CONTRACT

The contract is concluded as soon as the consumer accepts the offer and complies with the specified conditions. The entrepreneur will confirm receipt of the order by email without delay.

ARTICLE 6 – RIGHT TO CANCEL

  • The consumer has the legal right to cancel their order within 14 days of receiving the goods, without giving any reason.
  • In addition, the entrepreneur grants a voluntary 30-day return policy from the date of receipt of the goods.
  • The direct costs of returning the goods are the responsibility of the consumer.

ARTICLE 7 – CONSEQUENCES OF CANCELLATION

  • In the event of a valid cancellation, the entrepreneur will refund all payments received no later than 14 days after receiving the cancellation notice.
  • The entrepreneur may withhold the refund until the goods have been returned or until the consumer has provided proof of shipment.
  • The goods must be returned without delay, and no later than 14 days following the cancellation notice.

ARTICLE 8 – CUSTOMS AND VAT

8.1. The customer is responsible for complying with all legal obligations related to the importation of goods into the delivery country, including the payment of any potential customs duties, import taxes, or administrative fees.
8.2. The entrepreneur does not act as the official importer of record.
8.3. The customer is required to ensure compliance with local import regulations.
8.4. Additional charges related to customs clearance are the responsibility of the customer.
8.5. The entrepreneur provides the necessary shipping documentation, but does not guarantee import clearance in the respective destination country.

ARTICLE 9 – CESOP COMPLIANCE

From 2024, payment service providers collect transaction data in accordance with European Union regulations within the CESOP system. The entrepreneur complies with the corresponding legal reporting obligations.

ARTICLE 10 – CONFORMITY AND WARRANTY

  • The entrepreneur guarantees that the products comply with the applicable legal provisions.
  • Any apparent defects must be reported in writing within a reasonable period after discovery.
  • Returns made under warranty claims must be sent back in their original condition.

ARTICLE 11 – DELIVERY

  • The delivery time is generally 7 to 12 working days. Indicated delivery times are non-binding estimates.
  • Unless a different delivery time has been agreed, delivery will take place no later than 30 days after the conclusion of the contract.
  • In the event of an unforeseen delay, the consumer will be informed without delay.
  • Shipment is carried out under conditions where the customer is considered the recipient of the goods.
  • Delays related to customs clearance are beyond our control and do not entitle the customer to compensation.

ARTICLE 12 – COMPLAINTS PROCEDURE

  • Complaints must be submitted in writing within a reasonable period after discovering the defect.
  • The entrepreneur will respond within 14 days. If a longer processing time is required, the consumer will be informed.

ARTICLE 13 – GOVERNING LAW AND JURISDICTION

Dutch law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.

To the extent permitted by law, any disputes will be submitted to the competent court in the Netherlands.