Privacy policy

This Privacy Policy describes how Velor Footwear ("the Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit velorfootwear.co.uk, make a purchase, or communicate with us. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

PERSONAL INFORMATION WE COLLECT

  • Contact information: name, address, telephone number, and email address.
  • Order information: billing address, shipping address, payment confirmation, email address, and telephone number.
  • Customer support information: messages you send to us when you contact us.

INFORMATION COLLECTED AUTOMATICALLY

  • We may automatically collect certain information regarding your interaction with the Site, including device and browser information, network connection, IP address, and Site interaction data.
  • This information may be collected using cookies, pixels, and similar technologies.

USE OF PERSONAL INFORMATION

  • We use your personal information to process orders, payments, shipping, returns, exchanges, and service-related communications.
  • We may also use your information for marketing and advertising purposes, where permitted.
  • We use certain information for security, fraud prevention, and compliance with our legal obligations.

COOKIES

  • We use cookies to ensure the proper functioning of the Site, analyse its use, and improve your experience.

SHARING PERSONAL INFORMATION

  • We may receive certain information from service providers such as Shopify, which supports our store's infrastructure.
  • We may share your personal information with service providers, notably for shipping, payment processing, analytics, customer support, and marketing.

YOUR RIGHTS

  • Under the UK GDPR, you have the right to request access to, correction of, or deletion of the personal information we hold about you.
  • You also have the right to restrict or object to certain processing of your data, and to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection authority.
  • You may request the rectification of inaccurate or incomplete data.

CONTACT

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at support@velorfootwear.co.uk.