Delivery usually takes 7 to 12 business days.

No, we offer free delivery on all orders.

You can track your order using the tracking link provided in your dispatch confirmation email.

If you haven't received this email, please check your spam folder or contact us.

You can contact our customer support team via the Contact page in the menu, or by sending an email to support@velorfootwear.co.uk.

We accept the following payment methods:

• Credit/Debit Cards
• Apple Pay
• Google Pay
• Shop Pay

Modifications are only possible as long as your order has not been dispatched yet.

Please contact us as soon as possible if you need to make any changes.

Yes, we also ship internationally.
Delivery times may vary depending on the destination country.

We place great importance on quality and a responsible selection of our products.

Our models are carefully chosen for their comfort, durability, and timeless style.

Please contact us immediately with photos of the damaged item, and we will resolve this for you as quickly as possible.

Due to automatic processing, cancellations are rarely possible.

Please contact us immediately and we will do our best to help.

Generally, you will receive a response from our customer support team within 24 hours.

Stock availability is shown on our product pages. If an item unexpectedly becomes unavailable after you order, we will quickly offer a replacement or refund.

In addition to your legal right of withdrawal, we offer a 30-day return policy from the day you receive your order.

Please note that return shipping costs are covered by the customer.

To register a return, please use our contact form.

Please provide the following details:

• Order number
• Reason for the return
• Photo of the product (if the item is damaged)

Once your return is registered, we will send you the necessary instructions along with the return address.

es, exchanges for a different size or colour are possible subject to availability. Please contact us to start your exchange.

We process returns within 1 to 5 business days of receiving your package.

Your refund will then be credited back to your original payment method.

Yes. For hygiene reasons, items like socks or insoles cannot be returned if the packaging has been opened.

Custom items are also excluded. For more details, see our full return policy.